SeaPuppiesFL LLC

Customers are entitled to a replacement on any order if our arrive aliveguarantee policy is followed correctly. This policy states that in the rare event youreceive any DOA (dead on arrival) stock, you have to inform SeaPuppiesFL within 2 hours of the livestock arrival time. This should include photographic evidence and the stock must remain enclosed in theoriginal packaging which should also be visible in your evidence. Please note that after you send your claim we will review this and get back to you within 72 hours. Any claim that that is approved will NOT include the cost of the postage as this is NON refundable. Furthermore, any replacement fish that are sent out will require a payment of the postage cost. 

There are many factors that are out of our control once you receive your livestock, once your livestock enters your tank it is your responsibility. Examples of situations that are out of our control could be

- Not acclimating livestock

- Aggressive livestock 

- Incorrect handling/water parameters

Although we cannot offer a refund for suchsituations, we may be able to give you advice & guidance so pleasedon't hesitate to get in touch

SeaPuppiesFL acclimation guide for all of our livestock

When we package your order, we take great care. All of our livestock are provided with the essentials for shipping. We ensure that every fish bag has plenty of oxygen and each box contains heat packs. All animals are provided with saltwater that includes stress reducing and ammonia detoxifying additives to reduce the amount of shipping stress in transit.The darkness of the shipping box can induce lethargy so don't be alarmed if the animal appears to be lifeless and continue to follow our guide. 

*We do not recommend drip acclimating our fish, doing so may void any DOA policies we have, see explanation below*

1. Open box and inspect livestock for immediate health condition before opening the bag. 

2. Turn off lights on your aquarium, this will reduce stress during the acclimation process. 

3. Float bag/s in aquarium for 15-20 minutes. We recommend using an aquarium magnet to prevent the bag from freely floating and blocking overflows.

4. Open bag/s and using a net, introduce your new aquatic life to your tank. Be sure to avoid high flow areas and for smaller specimens make sure they are not predated on before they find the rockwork. 

5. Always discard the shipping water and NEVER add the water in the bag to your aquarium.

6. We recommend to keep the lighting off for at least an additional 20-30 minutes to allow the fish to settle in their new home. 7. Please  monitor their health and behaviours for the first week after being introduced.

Please note that straying away from this guide may invalidate our DOA/DAA policy. Other acclimation methods could be harmful for our live animals.  

New additions may hide in your rockwork until they have settled but they should accept food once adjusted.

 

An acrylic acclimation box a great tool for introducing new fish or invert to your existing fish in safety. It also allows you to keep a close eye on your new pet to ensure they're eating well and keeps them away from any other fish that may decide to bully the new addition whilst it is stressed.  

Why you shouldn't drip acclimate your fish after shipping... 

At SeaPuppiesFL our fish shipped directly from our facility. Overnight, the water in the shipping bags will start to get a build-up of ammonia from the fish waste. As the ammonia rises, the pH will naturally drop. The toxic ammonia is converted to the safer ammonium. When you introduce your tank water to the bag, the pH tank water during drip acclimation causes the pH to rise, which causes the ammonium to convert back into toxic ammonia. This can cause issues such as ammonia burns and gill flare, even in such a short amount of time. We believe that it is much less stressful for a fish to have a small shock in parameter change than experiencing ammonia spikes.  

If you have questions about quarantining our livestock please do not hesitate to reach out to us via live chat or by filling in the form below with a short summary of your question.